NARRE WARREN: (03) 8796 6300
BAYSWATER NORTH: (03) 9720 5515
WANTIRNA SOUTH: (03) 9801 9055
DANDENONG: (03) 9791 2377


Q1. Do I need a Doctors referral to have physiotherapy?

A referral from a Doctor is not necessary to see a physiotherapist unless you are treated following a work injury and claiming workers compensation.

Q2. How long is a treatment session?

The initial appointment is 30 to 40 minutes depending on the complexity of your condition. Subsequent appointments are 20 minutes unless an extended consult is recommended.

Q3. Will I get some of the cost back from my health fund?

Yes, if you are covered for physiotherapy, we have a HICAPS machine so bring your health fund card with you and you only need to pay the gap. Please call your health fund provider if you would like to know the amount covered prior.

Q4. How many treatments will I need?

That depends on your condition. Your physiotherapist will discuss your treatment, goals and prognosis with you so you can plan this together.

Q5. Do you take workers compensation patients?

Yes. All workers compensation patients are asked to pay privately on the day for their treatment session. They will be given a receipt to give to their employer to re-emburse them until the claim is approved. Invoices can be sent directly to the employer if the patient has a written letter stating that their employer is able to pay for their treatment. Invoices will be sent directly to the insurer when written confirmation is received that the excess has been reached.

Q6. What do I need to bring to my physiotherapy appointment?

Any scans, investigations or specialists/surgeons reports related to the condition. For worker’s compensation or TAC patients, any relevant claim numbers and insurance details if received. A medicare card or veteran’s affairs card if relevant.

Q7. Do you bulk bill?

In certain circumstances, your doctor can refer you under the Enhanced Primary Care (EPC) Scheme. For eligible patients, this will give you up to 5 bulk billed physiotherapy sessions per calendar year. Please speak to your doctor to find out if you are eligible for the scheme.

Q8. Do you treat Department of Veteran Affairs (DVA) patients?

Yes we will treat DVA patients. However, we require a current doctor’s referral (12 month expiry).


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